Expertise and inventory underpin superior service

PILOT Crushtec is known for being there when the customer calls, and for providing the expertise and the spares that each job requires.

“Our reliability, skill and experience are key reasons why Southern Africa’s top crushing contractors rely on us,” says Pilot Crushtec director of sales and marketing Francois Marais. “We have built this capability with a passionate focus on superior service levels.”

This includes R250 million in critical spares and wear items in the company’s inventory, ensuring that customers get the components they need in good time. It also comes from a strong talent pipeline that is continuously sourcing and selecting the best technical expertise, and nurturing technicians until they are ready to serve customers on site.

“We take our technical trainees through four years of practical experience in our workshops, choosing the best to stay on with us,” says Marais. “This ensures that by the time they go to customers on-site, we have full confidence in their ability.”

He highlights that the service division plays a key role in enabling customers to get optimal value from their machines, maximising output each day and minimising downtime as well as always trying to reduce the operating costs per tonne of material produced.

Pilot Crushtec’s solid commitment to service excellence has already been recognised on the global stage. As the local distributor for Metso, it was awarded the title of ‘Best New Services Distributor’ by this leading global company after just 16 months as its distributor in Southern Africa.

Regular contact and communication with customers also helps Pilot Crushtec to understand the conditions of each project and provides the necessary insights to be an effective technical partner to its customers. This assists in predicting the likely requirement for wear parts, as well as informing product selection in the longer term.

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